"And that’s why the American wireless industry is so very difficult for me to feel good about right now. Customers are being screwed in some very overt ways that we’ve talked at length about in the past several years — but they’re being screwed in countless subtle ways, too."

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Treat customers with respect, make bank | The Verge Forums (via thisistheverge)

Seriously, Verizon? $30 activation fee for getting a new phone?

(via laughterkey)